Ways to Pay Your Rent

Our Staff

Estates Officer

You and other tenants in your area have a Housing Officer who is responsible for:

• signing up new tenants;
• answering enquiries about rents;
• following up on missing payments (arrears);
• helping to sort out neighbour problems;
• giving advice on claims for housing benefit and supporting people payments;
• advising tenants on what to do if they want to move;
• advising tenants on their rights and responsibilities.

Scheme Co-ordinator or Support Worker

• If you live in a sheltered scheme you can ask your Scheme Co-ordinator for advice on any tenancy matters.
• The Scheme Co-ordinator is there to help you. For more information about sheltered housing see Sheltered housing.
• If you live in a supported scheme you will have a support worker who will see you every day and carry out an agreed range of tasks relating to your particular needs.

Maintenance Officer
The Maintenance Officer is responsible for:

• assessing day-to-day repairs;
• carrying out property inspections;
• co-ordinating planned maintenance work;
• managing grounds maintenance; and
• managing the servicing of equipment.