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Report a Repair

You can report a repair by contacting the our Services Centre on 01 400 2650  or emailing us at repairs@oakleehousing.ie 

Oaklee Housing Services Centre deal will all your property repair needs, from logging the repair through to following up with our contractors to ensure that the work is done in a timely fashion.

Oaklee Housing also operates an emergency repair helpline through Fold Telecare for tenants who have an emergency repair outside normal office hours. To access this service you can telephone the Helpline on 01 400 2650

All repairs are categorised as emergency, urgent or routine; each with a time frame within which the repair will be completed.

Response Periods For Responsive Maintenance.

Immediate – within Normal Working Hours

 To be commenced immediately and no later than 4 hours and completed or made safe within 24 hours
  • Total loss of heating (Dependent upon time of year)
  • Total loss of electrical power (Dependent upon time of year)
  • Unsafe power, lighting / power socket or electrical fitting
  • Blocked or leaking drain (Only if leaking internally and tenant has tried to clear)
  • W/C not flushing or blocked (If only one in dwelling)

Out of Hours Immediate  - Works

 To be commenced immediately and no later than 4 hours and completed or made safe within 24 hours
  • Total loss of heating (Dependent upon time of year)
  • Total loss of electrical power (Dependent upon time of year)
  • Unsafe power, lighting / power socket or electrical fitting 
  • Insecure external window, door or lock
  • Leak from pipe, tank or cistern

Emergency

 To be made safe and/or completed within 24 hours
  • Insecure external window, door or lock
  • Leak from pipe, tank or cistern

Urgent

 To be commenced and completed within 4 working days
  • Leaking roof (Dependent upon time of year)
  • Partial loss of heating (Dependent upon time of year)
  • Loose or detached banister or handrail
  • Door entry phone / bell not working

Routine

 To be commenced and completed within 28 calendar days
  • Faulty internal door or lock
  • Damaged path, driveway
  • Replacement of kitchen unit doors

Repair Inspections

To ensure that your repair is completed to the highest standard, we may have a skilled Property Services Officer contact you to inspect or assess your repair request.

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