Careers

About Oaklee

Oaklee were established in 2001 with a strong social purpose, a charitable ‘not for profit’ status and we continue to work to play a significant role in delivering much needed housing. We are driven by our mission to change people’s lives by providing them with secure and stable homes which enables them to live, thrive and prosper.

Vision: We aim to provide great homes that are of a high quality in safe vibrant neighbourhoods where our customers receive high quality responsive services that meets their needs and expectations through collaboration with our statutory and voluntary partners to respond to housing and support needs by challenging the norm and constantly seeking out ways to improve and innovate.

Oaklee is an approved housing body, a member of the Irish Council for Social Housing (ICSH), and an active member of the Housing Alliance

Job Title: Tenancy Sustainment Officer
Job Type: Full-time, Permanent
Department: Housing Operations
Main Scope of Job: Tenancy Sustainment

Expected hours: 37 per week
Schedule: Monday to Friday
Work Location: Head Office, Brunel Building, Heuston South Quarter, Saint John's Road West, Dublin 8, D08 X01F
Responsible to: Housing Manager

Salary €56,074

Purpose of the Role :

The Tenancy Sustainment Officer will support tenants who are at risk of homelessness or tenancy breakdown, helping them to maintain secure, sustainable housing. Working as part of the Housing Services team, the Tenancy Sustainment Officer will collaborate closely with internal teams and external agencies to provide practical assistance, advocacy, and person-centred support.

This role focuses on early intervention, homelessness prevention, and long-term tenancy sustainment through proactive engagement, needs assessment, and ongoing case management.

Key Responsibilities and Duties:

• Be self-motivated with ability to work on own initiative.

• Provide tailored support to individuals and families at risk of homelessness or tenancy failure within Oaklee.

• Be capable of representing Oaklee in a professional and credible manner with all stakeholders.

• Create a directory of all applicable support agencies to assist the housing team with signposting services.

• Carry out comprehensive needs and risk assessments for new and existing tenancies, identifying support requirements.

• Develop and implement Tenancy Sustainment Plans in collaboration with tenants, outlining clear goals and actions to promote independence and housing stability.

• Liaise with referral agencies, including local authorities, HSE, social workers, and community welfare officers to coordinate services and interventions.

• Offer practical assistance with settling into a new home, including arranging home visits and orienting tenants to their rights, responsibilities, and available services.

• Provide ongoing support on budgeting, housekeeping, bill payment, tenancy responsibilities, and positive neighbour relations.

• Refer tenants to appropriate statutory and voluntary supports (e.g., addiction services, mental health, education and employment services).

• Respond to unscheduled and scheduled referrals regarding tenancy risk or homelessness.

• Maintain accurate, confidential records of all cases on the Oaklee’s Housing Management Systems.

• Produce and compile data and reports as required for internal and external stakeholders.

• Contribute to a culture of continuous improvement, working collaboratively with colleagues to promote tenancy sustainability and wellbeing.

• Attend supervision, team meetings, interagency forums, and relevant training as required.

• Adhere to all AHB policies and procedures and uphold the organisation’s values and commitment to social inclusion.

• Carry out any other duties reasonably assigned, in line with the purpose and scope of the role.

Flexibility and Team Support

• From time to time, the post-holder may be required to provide short-term support to cover core tenancy engagement duties during periods of planned or unplanned staff absence. This may include tenancy engagement initiatives such as tenant events, surveys, or estate walkabouts, and assist in maintaining continuity of service during staff absences when required.

Key Skills and Competencies

Essential:

• A recognised third-level qualification in Social Care, Social Work, Housing, Psychology, or a related field.

• Two years relevant experience working in homelessness, housing, or tenancy support services.

• Strong knowledge of housing and homelessness policy in Ireland.

• Excellent interpersonal and communication skills, with the ability to work empathetically and respectfully with vulnerable individuals.

• Proven ability to manage challenging situations, de-escalate conflict, and maintain professional boundaries.

• Ability to work independently and collaboratively within a multidisciplinary team.

• Strong organisational skills and the ability to manage a demanding caseload.

• High standard of record keeping, report writing and data management.

• Proficient in IT systems and software, including MS Office.

• A solution-focused and resilient approach to complex issues.

• Full clean driving licence and access to a vehicle.

 Desirable:

• Experience working on own initiative, lone working, managing one’s own caseload and time management. 

• Experience and knowledge of working in two or more of the following areas: Family Support, Tenancy Sustainment, Residential Care, Mental Health, Challenging Behaviour or Substance Misuse. 

• Knowledge of statutory and voluntary social care services and systems.

• Experience and knowledge in the area of child protection and associated legislation and guidelines.

• Knowledge of trauma-informed care, safeguarding, and mental health supports.

• Experience of supporting people with complex needs, including addiction, domestic violence, or mental illness.

About Oaklee

Oaklee was established in 2001 with a strong social purpose, a charitable ‘not for profit’ status, and we continue to work to play a significant role in delivering much-needed housing. We are driven by our mission to change people’s lives by providing them with secure and stable homes, which enables them to live, thrive and prosper.

Vision: We aim to provide great homes that are of a high quality in safe vibrant neighbourhoods where our customers receive high quality responsive services that meets their needs and expectations through collaboration with our statutory and voluntary partners to respond to housing and support needs by challenging the norm and constantly seeking out ways to improve and innovate.

Oaklee is an approved housing body, a member of the Irish Council for Social Housing (ICSH), and an active member of the Housing Alliance

Job Title: Property Assets Administrator
Job Type: Full-time, Permanent
Department: Housing Operations
Main Scope of Job: Essential administrative support

Expected hours: 37 per week
Schedule: Monday to Friday
Work Location: Head Office, Brunel Building, Heuston South Quarter, Saint John's Road West, Dublin 8, D08 X01F
Responsible to: Senior Asset Officer

Salary €40,649 - €45,294

PURPOSE, ACCOUNTABILITIES AND SCOPE

Play a key role in delivering a responsive, resident-focused support service that keeps things running smoothly behind the scenes.
In this dynamic role, you’ll support our Senior Asset Officer and Property Services team with essential admin tasks—from compiling sustainability and energy reports to managing asset data and keeping our systems accurate and up to date. You'll also be the go-to for general enquiries and help ensure management gets the reports they need to make informed decisions.

The goals for this role are:

Administrative Support

• To provide administrative support to the Senior Asset Officer and Property Services Department, including word-processing documents, data input and upkeep of Excel spreadsheets

• To assist the Senior Assets Officer in the tendering and award of Planned & Cyclical Maintenance projects, Retrofit Programme & Disability Adaptions programmes.

• Updating the stock condition database and asset information on the housing management system to ensure an accurate representation of Oaklee’s property portfolio.

• Liaising with the Oaklee Development team in the onboarding of new assets into the Property team’s management, including obtaining the health and safety file and all required certifications therein.

• To take responsibility for raising Building Energy Rating (BER) orders, including raising orders with Oaklee’s contractor, storing and filing certificates on Oaklee’s database.

• To assist in verifying Oaklee’s energy bills to ensure accuracy.

• To assist in communication duties with tenants, colleagues and suppliers via email, post, telephone and face-to-face. 

• To assist in the organisation of workshops and events as per Oaklee’s energy tenant engagement and staff programme

• Dealing with general operations enquiries and referring to others as appropriate

• To keep all other filing and archiving systems/records up to date to ensure accurate information is available to assist in the compilation of information for the Annual Returns, Management Team, Committee and Board reports.

• To take responsibility for minute-taking at team meetings. To schedule and set up meetings in conjunction with the Senior Asset Officer.

• To process invoices for authorisation.

• To administer tenant satisfaction surveys and compile and analyse results for monthly reports

• To collaborate with other administrators and the receptionists to provide a full service to the Operations team and when required provide reception cover at Oaklee’s Office.

About Oaklee

Oaklee was established in 2001 with a strong social purpose, a charitable ‘not for profit’ status and we continue to work to play a significant role in delivering much needed housing. We are driven by our mission to change people’s lives by providing them with secure and stable homes which enables them to live, thrive and prosper.

Vision: We aim to provide great homes that are of a high quality in safe vibrant neighbourhoods where our customers receive high quality responsive services that meets their needs and expectations through collaboration with our statutory and voluntary partners to respond to housing and support needs by challenging the norm and constantly seeking out ways to improve and innovate.

Oaklee is an approved housing body, a member of the Irish Council for Social Housing (ICSH), and an active member of the Housing Alliance

Job Title: Housing Officer
Job Type: Full-time, Permanent
Department: Housing Operations
Main Scope of Job: Provide high quality resident focused service in tenancy and estate management

Expected hours: 37 per week
Schedule: Monday to Friday
Work Location: Head Office, Brunel Building, Heuston South Quarter, Saint John's Road West, Dublin 8, D08 X01F
Responsible to: Senior Housing Manager

Salary: €56,074 - €62,687

 PURPOSE, ACCOUNTABILITIES AND SCOPE

We are committed to an exciting programme of development and expansion within Oaklee, and we are now seeking to recruit a number of key positions which will play an integral role in driving our agenda of positive change.

Key Responsibilities and Duties:

1 - Estate Management

• Manage developments in accordance with the Oaklee or Local Authority Estate Management Policy.

• Visit developments as required and complete paperwork.

• Record any incidents of nuisance and complaints and take appropriate action.

• Managing Anti-Social Behaviour and other breaches of tenancy as per the Oaklee or Local Authority Policy.

• Recording and identifying causes of damage to property and ensuring it is reported to the Service’s Centre and to the Gardai.

2 - Community Development

• In conjunction with The Tenant Engagement Officer assist residents to set up appropriate structures to optimise the involvement of residents in their scheme.

• Assist tenants to maximise tenant participation to ensure community integration.

• Make contacts with local community groups to ensure that Oaklee schemes integrate into the wider community.

3 - Office Management / Staff and Service Contractors Supervision

• Liaise with the Personnel Department and Housing Services Manager in the recruitment and induction of new staff.

• Supervise the work of staff you are responsible for, provide support and leadership, and report back to the Director of Housing Operations on issues and concerns.

4 - Lettings

• Manage void properties in accordance with Oaklee Business Plan or PPP requirements.

• Develop and maintain effective relationships with the local authorities in regard to the nomination of applicants for vacant properties.

• Interview and assess applicants and make allocation recommendations to The Housing Services Manager.

5 - Rent

• Manage the computerised rent system per Oaklee or Local Authority Arrears Management Procedures.

• Ensure Rent Re-assessments and tenant change of circumstances are reported to the Finance Department.

• Advise tenants with regard to Rent assessments.

6 - Housing Management

• Utilise the I.T. system for the administration and maintenance of all relevant housing management files

• Contribute to policy formulation and Service Reviews.

• Produce reports as required by The Housing Services Manager on housing management for all developments managed.

• Ensure all housing management and tenant files are updated and maintained.

7 - Out of Hours Response

• Act as Key Holder for alarm activations and respond to emergencies.

• Liaise with staff, contractors, and Emergency Services in relation to emergencies.

8 - Management Companies

• Represent the Oaklee at Management Companies AGM and quarterly meetings.

• Set/Agree annual service charge budgets for Management Company on behalf of the Association.

 Key Skills and Competencies:

Essential Criteria

• At least 3 years’ experience in Estate/Tenancy Management or Community Work.

• Excellent communication, planning and organisational skills;

• Flexibility relating to demands of the post.

• IT Experience

• Full Driver's Licence.

Desirable Criteria

• Relevant third Level Qualification in a related field.

• Awareness of Housing Policy and Practice.

• PRSA License

• Knowledge of dispute resolution and The Residential Tenancies Board and Housing Miscellaneous Act.

Closing date for completed applications is 5pm, Wednesday 21th May 2025

Please note, Oaklee Housing reserves the right to create a reserve list following the interview process.

NB: The panel may enhance the criteria in order to facilitate short-listing.

“Oaklee Housing is an Equal Opportunities Employer