Careers

At Oaklee, our people are our greatest asset.
They form our culture and make us stand apart from our competitors. We have an abundance of talented people across the company, which makes for a high-performing and friendly environment.

Benefits & Culture

At Oaklee, we offer stimulating, challenging, and rewarding careers, within a supportive work environment. Oaklee has an exceptional team culture which is underpinned by our core values of creativity, bravery, equality, focus, teamwork, and empathy.

We provide excellent training and professional development opportunities including mentoring for all employees, leading to defined career progression.

Open Roles

We are always looking to grow the Oaklee team, and successful candidates are ambitious, pioneering, fair, precise, and passionate about the future of Ireland’s Housing sector and placemaking.

Open Roles

Apply Here:

HRDuo

Job Title: Housing Officer
Department: Housing & Customer Services
Reports to: Senior Housing Officer
Location: Dublin Head Office (Brunel Building, Dublin 8) / Kilkenny

Office, Kilkenny City and Hybrid.

Contract type: Permanent

Contract hours: 37 hours per week
Salary Range: €57,756 - €64,568

Travel: The post requires a full valid driving license

Reporting to Job Holder: Scheme Co-Ordinator’s, Cleaning Staff and Administration Staff based in housing developments and offices.

About Oaklee

Oaklee is a growing Approved Housing Body with responsibility for over 2,500 homes nationwide. Following deconsolidation from Choice Housing in 2023, the organisation is building strong internal capacity to support its next phase of growth. Oaklee plans to increase its housing portfolio by 40% by 2026, supported by sustained investment in people, systems, and data.

As an agile AHB, Oaklee offers staff opportunities to influence strategy and shape how services are delivered. Our work is guided by three core values:

Agility – working flexibly across teams, responding quickly to need, and acting decisively.

Empathy – being genuine and human, listening openly, and striving to do better.

Ambition – focusing on expertise, innovation, continuous improvement, and learning from experience.

Equal Opportunities

Oaklee is an equal opportunities employer. We welcome applications from suitably qualified candidates regardless of gender, civil status, family status, sexual orientation, religion, age, disability, race, or membership of the Traveller community.

What We Offer

In addition to our excellent terms and conditions, we offer a positive and supportive working environment with a strong team culture, good humour, and a genuine commitment to work life balance. As a growing organisation, Oaklee provides opportunities to shape services, develop professionally and progress your career while working within a collaborative and people focused workplace.

Our benefits include:

Hybrid working arrangement – two days per week based in the office, supporting work life balance

Competitive defined salary ranges, with annual discretionary salary reviews

Generous annual leave entitlement – 22 days per annum

Employer pension contribution – defined contributions of up to 7%

Permanent Health Insurance (income protection)

Death in service benefit – cover equivalent to three times annual salary

Employee Assistance Programme – confidential wellbeing and support services

Mileage allowance – paid at a fixed rate for business travel

Key Responsibilities and Duties

Housing Officers plays a pivotal role in delivering high-quality housing management services across Oaklee developments, ensuring safe, sustainable, and well-managed communities for residents. The post holder is responsible for estate and tenancy management, lettings, rent account management, community development, resident engagement, contractor oversight, and regulatory compliance. Working closely with residents, local authorities, statutory agencies, contractors, and internal teams.

Housing Officers promote tenancy sustainment, addresses tenancy breaches and anti-social behaviour, supports community integration, and contributes to the effective delivery of housing services in line with organisational policies and objectives.

Key Competencies:

Housing & Tenancy Management

Sound knowledge of housing management practices, tenancy sustainment, allocations, and tenancy enforcement.

Estate Management

Ability to manage developments effectively, conduct inspections, and address estate-related issues proactively.

Resident Engagement & Community Development

Proven ability to build relationships with residents, encourage participation, and support community initiatives.

Anti-Social Behaviour Management

Experience investigating complaints, managing tenancy breaches, and working with relevant agencies to resolve issues.

Rent & Arrears Management

Ability to monitor rent accounts, manage arrears cases, and support income collection objectives.

Leadership & Staff Supervision

Experience providing guidance, support, and supervision to staff, contractors, and service providers.

Partnership Working

Ability to develop productive working relationships with local authorities, Gardaí, community organisations, solicitors, and other stakeholders.

Communication & Negotiation Skills

Strong interpersonal, influencing, conflict resolution, and report-writing skills.

Compliance & Governance

Understanding of health and safety requirements, RTB processes, legal compliance, and housing policies.

Planning, Organisation & Digital Skills

Ability to manage competing priorities, maintain accurate records, produce reports, and utilise housing management systems effectively.

Key Responsibilities:

Estate Management

Manage designated developments in accordance with Oaklee and Local Authority Estate Management Policies and Procedures.
Conduct regular estate inspections, complete all required documentation, and identify opportunities for improvement.
Undertake Health and Safety inspections and ensure any concerns are addressed appropriately.
Investigate and respond to resident complaints, nuisance reports, and estate management issues.
Manage anti-social behaviour, tenancy breaches, and neighbour disputes in line with organisational policies and relevant legislation.
Record and investigate incidents of property damage, ensuring appropriate reporting to An Garda Síochána and other relevant agencies.
Work collaboratively with Community Gardaí, Garda Drugs Units, statutory agencies, community organisations, and local stakeholders to promote safe and sustainable communities.
Prepare case files, witness statements, and supporting documentation for cases progressing to the Residential Tenancies Board (RTB) or court proceedings.
Attend RTB hearings and court proceedings as required.
Maintain accurate, up-to-date records relating to estates, tenancies, incidents, and enforcement actions.

Community Development and Resident Engagement

Support residents to establish and maintain effective resident participation structures in partnership with the Tenant Engagement Officer.
Encourage resident involvement and community participation to strengthen community cohesion and integration.
Build and maintain relationships with local community groups and agencies to support residents and promote inclusion.
Signpost residents to external support services and agencies where appropriate.
Assist in the planning and delivery of pre-tenancy training and resident engagement initiatives.
Represent Oaklee at Tenant Forum, Residents' Committee, and community meetings.

Staff and Contractor Supervision

Support the recruitment, induction, and development of new staff in conjunction with the Housing Services Manager and Human Resources Department.
Provide day-to-day supervision, guidance, and support to assigned staff members.
Assist with the training and development of colleagues to ensure consistent service delivery.
Monitor the performance of contractors operating within managed developments and escalate concerns where necessary.
Foster a positive, collaborative, and customer-focused working environment.

Lettings and Allocations

Manage void properties, allocations, and tenancy commencements in accordance with organisational policies, Local Authority requirements, and PPP obligations where applicable.
Develop and maintain effective working relationships with Local Authorities regarding nominations and allocations.
Complete all pre-tenancy assessments, documentation, and tenant induction requirements.
Arrange property viewings and provide prospective tenants with information regarding tenancy agreements, rights, and responsibilities.
Advise applicants on housing options and support services as appropriate.
Complete tenancy sign-ups and ensure accurate communication of tenancy commencements and terminations to relevant departments.
Monitor and report on void performance and allocations activity.

Rent and Income Management

Manage rent accounts using Oaklee's housing management systems and in accordance with Arrears Management Policies and Procedures.
Ensure rent reassessments and changes in tenant circumstances are processed and communicated appropriately.
Provide advice and guidance to tenants regarding rent assessments and charges.
Complete annual rent reviews for an assigned portfolio.
Proactively manage rent arrears and credit balances, implementing early intervention and recovery actions where required.
Prepare case files and liaise with solicitors on arrears cases progressing to RTB or court action.
Produce regular arrears and income management reports for management.
Represent Oaklee at RTB hearings and District Court proceedings relating to rent and tenancy matters.

Housing Management and Administration

Maintain accurate housing management records and tenant files using designated IT systems.
Contribute to policy development, service reviews, and continuous improvement initiatives.
Prepare management reports and provide performance information as required.
Ensure all tenancy, housing management, and property records are maintained to a high standard.
Certify contractor invoices and support procurement activities where required.
Assist with the preparation of tender documentation and service specifications.
Support the management of other Oaklee housing portfolios, including PPP and Cost Rental developments as required.

Out-of-Hours and Emergency Response

Act as a designated key holder and respond to alarm activations and emergency situations.
Coordinate with Emergency Services, contractors, residents, and colleagues to ensure an effective response to incidents.
Support business continuity and emergency response arrangements as required.

Management Company Liaison

Represent Oaklee at Management Company Annual General Meetings and regular board meetings.
Assist in the development and agreement of annual service charge budgets.
Represent Oaklee as a Director on Management Company Boards where required.
Ensure Management Companies operate in compliance with statutory and Companies Registration Office requirements.

General Responsibilities

Participate in training, professional development, and continuous learning relevant to the role.
Adhere to and promote Oaklee's policies, procedures, and values at all times.
Actively support and implement Health and Safety requirements and best practice.
Promote a resident-focused culture and a positive image of Oaklee.
Maintain the highest standards of professionalism, integrity, and confidentiality.
Undertake any other duties commensurate with the level and responsibilities of the post.

Key Skills and Competencies

Essential Educational Qualifications

Third-level qualification in Housing, Property Management, Community Development, Social Sciences, Business, Public Administration or a related field.
Proficient in Microsoft Office applications and housing management systems.

Desirable Educational Qualifications

Professional qualification in Housing Management or Property Services.
PRSA Licence.
Relevant Health & Safety qualification.
Mediation or Conflict Resolution training.

Essential Experience

Minimum 3 years' experience in housing management, tenancy management, estate management, community development, or a related field.
Experience managing rent accounts, arrears and tenancy sustainment cases.
Experience dealing with anti-social behaviour, tenancy breaches, complaints and dispute resolution.
Experience managing allocations, voids and lettings processes.
Experience working directly with residents and community stakeholders.

Desirable Experience:

Experience supervising staff, contractors or service providers.
Experience representing an organisation at RTB hearings, court proceedings or formal legal processes.
Experience within the Approved Housing Body (AHB), Local Authority or social housing sector.
Experience of PPP, Cost Rental or mixed-tenure housing schemes.
Experience serving on Management Company Boards or committees.

Essential Specialist Knowledge

Knowledge of housing management principles and tenancy law.
Understanding of estate management and community development practices.
Knowledge of rent assessment, arrears management and tenancy sustainment approaches.
Understanding of Health & Safety requirements relevant to housing management.
Knowledge of the Residential Tenancies Act and RTB processes.

Desirable Specialist Knowledge

Knowledge of social housing allocations and nomination processes.
Understanding of Management Company governance and service charge budgeting.
Knowledge of procurement and contractor management processes.
Awareness of current housing policy and regulatory developments.

Essential Skills & Aptitudes

Excellent verbal and written communication skills.
Strong interpersonal and relationship-building skills.
Ability to influence, negotiate and resolve conflict effectively.
Strong organisational and time-management skills.
Ability to manage a diverse workload and competing priorities.
Strong report writing, record keeping and case management skills.
IT proficiency and ability to maintain accurate electronic records.
Sound judgement and decision-making skills.
Ability to work independently and use initiative.

Desirable Skills and Aptitudes

Presentation and facilitation skills.
Data analysis and report interpretation skills.
Project coordination or service improvement experience.

Essential Personal Attributes

Resident-focused and customer-centred approach.
Professional, ethical and confidential in all aspects of work.
Resilient and confident in managing challenging situations.
Committed to equality, inclusion and community development.
Flexible and adaptable approach to work.
Strong team player with a collaborative working style.

Desirable Personal Attributes

Demonstrated commitment to continuous professional development.
Experience promoting resident engagement and community participation initiatives.

Essential Circumstances

Full, clean driving licence and access to transport suitable for the requirements of the role.
Willingness to travel and attend developments across the portfolio.
Ability to participate in out-of-hours emergency response arrangements when required.

Desirable Circumstances:

Access to a vehicle for business use.

Apply Here:

HRDuo

Apply Here:

HRDuo

Job Title: Housing Officer
Department: Housing & Customer Services
Reports to: Senior Housing Officer
Location: Dublin Head Office (Brunel Building, Dublin 8) and Hybrid

Contract type: Permanent

Contract hours: 37 hours per week
Salary Range: €57,756 - €64,568

Travel: The post requires a full, valid driving license

Reporting to Job Holder: Scheme Coordinators, Cleaning Staff and Administration Staff based in housing developments and offices.

About Oaklee

As an agile AHB, Oaklee offers staff opportunities to influence strategy and shape how services are delivered. Our work is guided by three core values:

Agility – working flexibly across teams, responding quickly to need, and acting decisively.
Empathy – being genuine and human, listening openly, and striving to do better.
Ambition – focusing on expertise, innovation, continuous improvement, and learning from experience.

What We Offer

Our benefits include:

Hybrid working arrangement – two days per week based in the office, supporting work life balance

Competitive defined salary ranges, with annual discretionary salary reviews

Generous annual leave entitlement – 22 days per annum

Employer pension contribution – defined contributions of up to 7%

Permanent Health Insurance (income protection)

Death in service benefit – cover equivalent to three times annual salary

Employee Assistance Programme – confidential wellbeing and support services

Mileage allowance – paid at a fixed rate for business travel

Key Responsibilities and Duties

Key Competencies:

Housing & Tenancy Management

Sound knowledge of housing management practices, tenancy sustainment, allocations, and tenancy enforcement.

Estate Management

Ability to manage developments effectively, conduct inspections, and address estate-related issues proactively.

Resident Engagement & Community Development

Proven ability to build relationships with residents, encourage participation, and support community initiatives.

Anti-Social Behaviour Management

Experience investigating complaints, managing tenancy breaches, and working with relevant agencies to resolve issues.

Rent & Arrears Management

Ability to monitor rent accounts, manage arrears cases, and support income collection objectives.

Leadership & Staff Supervision

Experience providing guidance, support, and supervision to staff, contractors, and service providers.

Partnership Working

Ability to develop productive working relationships with local authorities, Gardaí, community organisations, solicitors, and other stakeholders.

Communication & Negotiation Skills

Strong interpersonal, influencing, conflict resolution, and report-writing skills.

Compliance & Governance

Understanding of health and safety requirements, RTB processes, legal compliance, and housing policies.

Planning, Organisation & Digital Skills

Ability to manage competing priorities, maintain accurate records, produce reports, and utilise housing management systems effectively.

Key Responsibilities:

Estate Management

Manage designated developments in accordance with Oaklee and Local Authority Estate Management Policies and Procedures.
Conduct regular estate inspections, complete all required documentation, and identify opportunities for improvement.
Undertake Health and Safety inspections and ensure any concerns are addressed appropriately.
Investigate and respond to resident complaints, nuisance reports, and estate management issues.
Manage anti-social behaviour, tenancy breaches, and neighbour disputes in line with organisational policies and relevant legislation.
Record and investigate incidents of property damage, ensuring appropriate reporting to An Garda Síochána and other relevant agencies.
Work collaboratively with Community Gardaí, Garda Drugs Units, statutory agencies, community organisations, and local stakeholders to promote safe and sustainable communities.
Prepare case files, witness statements, and supporting documentation for cases progressing to the Residential Tenancies Board (RTB) or court proceedings.
Attend RTB hearings and court proceedings as required.
Maintain accurate, up-to-date records relating to estates, tenancies, incidents, and enforcement actions.

Community Development and Resident Engagement

Support residents to establish and maintain effective resident participation structures in partnership with the Tenant Engagement Officer.
Encourage resident involvement and community participation to strengthen community cohesion and integration.
Build and maintain relationships with local community groups and agencies to support residents and promote inclusion.
Signpost residents to external support services and agencies where appropriate.
Assist in the planning and delivery of pre-tenancy training and resident engagement initiatives.
Represent Oaklee at Tenant Forum, Residents' Committee, and community meetings.

Staff and Contractor Supervision

Support the recruitment, induction, and development of new staff in conjunction with the Housing Services Manager and Human Resources Department.
Provide day-to-day supervision, guidance, and support to assigned staff members.
Assist with the training and development of colleagues to ensure consistent service delivery.
Monitor the performance of contractors operating within managed developments and escalate concerns where necessary.
Foster a positive, collaborative, and customer-focused working environment.

Lettings and Allocations

Manage void properties, allocations, and tenancy commencements in accordance with organisational policies, Local Authority requirements, and PPP obligations where applicable.
Develop and maintain effective working relationships with Local Authorities regarding nominations and allocations.
Complete all pre-tenancy assessments, documentation, and tenant induction requirements.
Arrange property viewings and provide prospective tenants with information regarding tenancy agreements, rights, and responsibilities.
Advise applicants on housing options and support services as appropriate.
Complete tenancy sign-ups and ensure accurate communication of tenancy commencements and terminations to relevant departments.
Monitor and report on void performance and allocations activity.

Rent and Income Management

Manage rent accounts using Oaklee's housing management systems and in accordance with Arrears Management Policies and Procedures.
Ensure rent reassessments and changes in tenant circumstances are processed and communicated appropriately.
Provide advice and guidance to tenants regarding rent assessments and charges.
Complete annual rent reviews for an assigned portfolio.
Proactively manage rent arrears and credit balances, implementing early intervention and recovery actions where required.
Prepare case files and liaise with solicitors on arrears cases progressing to RTB or court action.
Produce regular arrears and income management reports for management.
Represent Oaklee at RTB hearings and District Court proceedings relating to rent and tenancy matters.

Housing Management and Administration

Maintain accurate housing management records and tenant files using designated IT systems.
Contribute to policy development, service reviews, and continuous improvement initiatives.
Prepare management reports and provide performance information as required.
Ensure all tenancy, housing management, and property records are maintained to a high standard.
Certify contractor invoices and support procurement activities where required.
Assist with the preparation of tender documentation and service specifications.
Support the management of other Oaklee housing portfolios, including PPP and Cost Rental developments as required.

Out-of-Hours and Emergency Response

Act as a designated key holder and respond to alarm activations and emergency situations.
Coordinate with Emergency Services, contractors, residents, and colleagues to ensure an effective response to incidents.
Support business continuity and emergency response arrangements as required.

Management Company Liaison

Represent Oaklee at Management Company Annual General Meetings and regular board meetings.
Assist in the development and agreement of annual service charge budgets.
Represent Oaklee as a Director on Management Company Boards where required.
Ensure Management Companies operate in compliance with statutory and Companies Registration Office requirements.

General Responsibilities

Participate in training, professional development, and continuous learning relevant to the role.
Adhere to and promote Oaklee's policies, procedures, and values at all times.
Actively support and implement Health and Safety requirements and best practice.
Promote a resident-focused culture and a positive image of Oaklee.
Maintain the highest standards of professionalism, integrity, and confidentiality.
Undertake any other duties commensurate with the level and responsibilities of the post.

Key Skills and Competencies

Educational Qualifications Essential:

Third-level qualification in Housing, Property Management, Community Development, Social Sciences, Business, Public Administration or a related field.
Proficient in Microsoft Office applications and housing management systems.

Educational Qualifications Desirable:

Professional qualification in Housing Management or Property Services.
PRSA Licence.
Relevant Health & Safety qualification.
Mediation or Conflict Resolution training.

Experience Essential:

Minimum 3 years' experience in housing management, tenancy management, estate management, community development, or a related field.
Experience managing rent accounts, arrears and tenancy sustainment cases.
Experience dealing with anti-social behaviour, tenancy breaches, complaints and dispute resolution.
Experience managing allocations, voids and lettings processes.
Experience working directly with residents and community stakeholders.

Desirable Experience:

Experience supervising staff, contractors or service providers.
Experience representing an organisation at RTB hearings, court proceedings or formal legal processes.
Experience within the Approved Housing Body (AHB), Local Authority or social housing sector.
Experience of PPP, Cost Rental or mixed-tenure housing schemes.
Experience serving on Management Company Boards or committees.

Specialist Knowledge Essential:

Knowledge of housing management principles and tenancy law.
Understanding of estate management and community development practices.
Knowledge of rent assessment, arrears management and tenancy sustainment approaches.
Understanding of Health & Safety requirements relevant to housing management.
Knowledge of the Residential Tenancies Act and RTB processes.

Desirable Specialist Knowledge

Knowledge of social housing allocations and nomination processes.
Understanding of Management Company governance and service charge budgeting.
Knowledge of procurement and contractor management processes.
Awareness of current housing policy and regulatory developments.

Essential Skills & Aptitudes

Excellent verbal and written communication skills.
Strong interpersonal and relationship-building skills.
Ability to influence, negotiate and resolve conflict effectively.
Strong organisational and time-management skills.
Ability to manage a diverse workload and competing priorities.
Strong report writing, record keeping and case management skills.
IT proficiency and ability to maintain accurate electronic records.
Sound judgement and decision-making skills.
Ability to work independently and use initiative.

Desirable Skills & Aptitude

Presentation and facilitation skills.
Data analysis and report interpretation skills.
Project coordination or service improvement experience.

Essential Personal Attributes

Resident-focused and customer-centred approach.
Professional, ethical and confidential in all aspects of work.
Resilient and confident in managing challenging situations.
Committed to equality, inclusion and community development.
Flexible and adaptable approach to work.
Strong team player with a collaborative working style.
Demonstrated commitment to continuous professional development.
Experience promoting resident engagement and community participation initiatives.

Essential Circumstances

Full, clean driving licence and access to transport suitable for the requirements of the role.
Willingness to travel and attend developments across the portfolio.
Ability to participate in out-of-hours emergency response arrangements when required.

Desirable:

Access to a vehicle for business use.

Apply Here:

HRDuo

Apply Here: HRDuo

Job Title: Business Support Coordinator

Department: Asset Management and Property Services

Reports to: Admin Manager

Location: Dublin 8 / Hybrid, with two office days per week

Contract: Permanent, 37 hours per week

Salary Range: L4P1 EUR 57,756 to L4P5 EUR 64,568,

About Oaklee Housing

Oaklee Housing is a growing Approved Housing Body with responsibility for over 2,500 homes nationwide. Following deconsolidation from Choice Housing in 2023, the organisation is building strong internal capacity to support its next phase of growth. Oaklee plans to increase its housing portfolio by 40% by 2026, supported by sustained investment in people, systems, and data.

As an agile AHB, Oaklee offers staff opportunities to influence strategy and shape how services are delivered. Our work is guided by three core values:

Agility – working flexibly across teams, responding quickly to need, and acting decisively.
Empathy – being genuine and human, listening openly, and striving to do better.
Ambition – focusing on expertise, innovation, continuous improvement, and learning from experience.

About the Asset Management and Property Services Functions

Asset Management leads asset and sustainability strategy, lifecycle planning, planned programmes, and compliance oversight. Property Services delivers responsive repairs, voids, cyclical maintenance, statutory servicing coordination, contractor interfaces, and operational support across schemes. Both functions depend on accurate records, disciplined system use, and reliable reporting, supported by ISO aligned document control and structured filing.

Role purpose

To provide pooled coordination and administrative support across the Asset Management and Property Services function.

The post reports to the Admin Manager, who leads the support function for the wider Property Services and Asset Management teams. Working with a substantial level of day-to-day autonomy within defined procedures and delegated limits, the postholder applies sector knowledge and specialist skills to coordinate assigned work, analyse service information, resolve routine and moderately complex issues, make decisions within authority and contribute to AMPS policies, procedures and controls.

Scope, accountability and judgement

Work with limited day-to-day supervision within the priorities, service standards and authority parameters set by the Admin Manager.
Independently organise, prioritise and progress assigned work, assessing its nature, urgency and administrative requirements and selecting the appropriate procedure, workflow and escalation route.
Coordinate assigned activities from receipt to completion, bringing together input from residents, contractors, consultants, surveyors, technical officers, finance staff and managers.
Analyse service, compliance, programme, contractor and financial information to identify trends, backlogs, recurring failures, data-quality issues, cost variances and emerging risks and recommend appropriate action.
Make decisions within delegated limits, including sequencing work, applying approved service classifications and procurement routes, returning incomplete records, resolving routine discrepancies and confirming when administrative completion criteria have been met.
Exercise judgement where procedures do not fully address the circumstances, drawing on relevant policy, sector knowledge, previous practice, service standards and available evidence.
Remain accountable for the accuracy, quality, completeness and timely progression of assigned work and maintain clear decision records, audit trails and handovers in shared systems.
Work across the full AMPS remit, provide complete cover for colleagues and handle personal, commercially sensitive, financial and property-safety information in line with data-protection and confidentiality requirements.

Key Responsibilities and Duties

Pooled service and workflow coordination

Monitor shared mailboxes, telephone queues, work queues, schedules and trackers; create complete records, coordinate actions, track deadlines and provide clear updates.
Take end-to-end ownership of work allocated from the pool and progress it to completion or formal escalation, applying judgement and maintaining an accurate audit trail.
Analyse pooled workloads, identify capacity pressures, unallocated work and stalled cases and agree adjustments with colleagues to maintain service continuity.
Apply quality checks, review records and reporting inputs and provide procedural guidance and peer support across the pooled team.
Review and draft procedures, process maps, templates and controls; identify gaps or duplication and recommend amendments to the Admin Manager.
Contribute operational evidence to policy and procedure reviews, implement approved changes and monitor their effectiveness in practice.
Support the controlled transfer of activities from technical and operational posts by documenting the process, authority, required skills, controls and escalation route.

Repairs, tenants, complaints and engagement

Provide agreed call-overflow support, capture complete property and contact details, identify vulnerability or access needs, apply approved repair priorities, raise orders within authority and refer emergencies or complex diagnosis promptly.
Coordinate responsive repairs, voids and adaptations, including appointments, contractor instructions, no-access follow-up, resident updates, utilities, variations, completion records and cost information.
Monitor outstanding actions and service delays and coordinate follow-up with the relevant contractor, officer or manager.
Log and acknowledge complaints, maintain response dates, collate case histories, coordinate contributions, issue approved communications and track remedies. The role does not investigate or determine findings.
Support resident surveys, consultation and accessible communications and refer welfare, safeguarding or tenancy-management concerns through the appropriate route.
Coordinate RTB communications and tenancy changes where allocated and maintain access, key-management, out-of-hours and incident records.

Cyclical servicing and compliance administration

Maintain schedules, registers, certificates and evidence for heating and gas, electrical safety, fire systems, lifts, water hygiene, asbestos actions, detectors, heat pumps, ventilation and other recurring services.
Monitor due dates, coordinate appointments and access, record failed visits and follow up missing contractor returns, insurance, remedials, re-inspections and close-out evidence.
Review contractor records for completeness, reconcile information across systems and investigate routine discrepancies.
Identify overdue items, repeated no access, conflicting records, incomplete certificates and potentially high-risk exceptions and refer them promptly to the accountable manager.
Prepare evidence packs, action logs, exception reports and status summaries for contractor meetings, internal assurance, AHBRA Standards assessments and audit.
Collate and validate contractor performance and value-for-money information covering response, completion, repeat attendance, cost, service failure and evidence compliance.

Projects, planned investment, surveying and property onboarding

Coordinate administrative support for planned investment, stock-condition and surveying programmes, including schedules, resident communications, access, procurement records, contractor information, cost trackers and progress returns.
Monitor programme milestones, expenditure, actions and completion records and coordinate follow-up with surveyors, contractors and consultants.
Collate property histories, drawings, photographs, certificates and reports; enter approved stock-condition, component, lifecycle and cost-library information and refer technical discrepancies to the professional owner.
Coordinate new-home onboarding and handover records, including health and safety files, operation and maintenance manuals, commissioning evidence, warranties, keys, meters, snagging and defects-liability actions.
Support taken-in-charge and new-scheme mobilisation by maintaining asset and service schedules, contractor contacts, first-service dates and operational handover actions.

Sustainability, finance, systems and governance

Coordinate support for retrofit, BER, energy, grant and biodiversity workstreams through programme records, communications, appointments, access, contractor information, funding evidence and outcome trackers.
Verify assigned energy bills and maintain BER orders, certificates, energy data, funding claims and associated records.
Maintain approved budget trackers and record commitments, expenditure, accruals, forecasts and programme costs.
Raise work and purchase orders, route invoices, maintain quotations and approvals and reconcile purchase orders, invoices, contractor returns, programme costs and budget records.
Investigate routine discrepancies and provide accurate cost, commitment, accrual, forecast and variance information to budget holders and managers.
Take ownership of the administrative coordination and progression of procurement activity within approved procedures, thresholds and delegated authority, from initial request through to purchase order or contract-file setup.
Apply approved procurement routes and thresholds, coordinate quotations and tender documentation, maintain clarification and evaluation records, monitor approvals and timescales and return incomplete submissions for correction.
Maintain a complete procurement audit trail and escalate exceptions. Technical specifications, tender scoring, supplier selection, expenditure approval, contract award and contractual decisions remain with authorised managers.

Systems, reporting and governance

Maintain ActiveH, SharePoint and approved registers, applying completeness, reasonableness, naming convention versions, retention and access controls.
Prepare and validate weekly and monthly repair, void, contractor, compliance, planned-work, financial and sustainability information for KPIs, dashboards and governance reporting.
Analyse performance information, identify trends and exceptions and prepare concise findings, explanations and recommended actions for AMPS managers.
Challenge missing, inconsistent or unsupported information and coordinate corrections before reports are submitted.
Coordinate meetings, reporting papers, decisions and actions and contribute to audit, data cleansing, system change and service-improvement activity.

Key outputs and measures

Shared queues, cases, programmes and trackers are current, complete and progressed within agreed standards.
Work is distributed across the pooled team and does not depend on knowledge held by one individual.
Routine and moderately complex matters are resolved within delegated limits, with decisions and escalation reasons clearly recorded.
Compliance, financial and programme records pass quality checks with minimal avoidable rework.
Data analysis identifies trends, exceptions and service risks and provides managers with evidence-based recommendations.
Policies, procedures and controls reflect operational learning and approved changes are applied consistently across the pooled function.

Key Skills and Competencies

NFQ Level 6 qualification in business administration, housing, property, finance or a related discipline, or substantial relevant experience in a comparable coordination role.
Substantial experience in housing, property services, asset management, facilities management or another regulated and performance-led setting, with working knowledge of the Irish social and approved housing environment, AHBRA Standards and RTB requirements.
Detailed working knowledge of the controls supporting repairs, compliance, planned works, sustainability, budgets, cost control and procurement coordination, together with sound data-protection awareness.
Demonstrated ability to analyse operational, compliance, programme and financial information, reach evidence-based conclusions and recommend action, using advanced Excel and Microsoft 365; SharePoint, Power BI or ActiveH, or similar housing management systems, is desirable.
Experience exercising independent judgement, making decisions within delegated limits, coordinating several parties, communicating clearly and reviewing or drafting procedures, process maps, templates and service controls.

Apply Here: HRDuo

Apply Here: HRDuo

Job title: Housing Services Manager

Department: Housing and Customer Services

Reports to: Head of Housing & Customer Services

Location: Brunel Building, Dublin 8 and Hybrid

Contract type: Permanent

Contract hours: 37 hours per week

Salary Range: Level 6 €85,005 - €99,309

About Oaklee

As an agile AHB, Oaklee offers staff opportunities to influence strategy and shape how services are delivered. Our work is guided by three core values:

Agility – working flexibly across teams, responding quickly to need, and acting decisively.
Empathy – being genuine and human, listening openly, and striving to do better.
Ambition – focusing on expertise, innovation, continuous improvement, and learning from experience.

Job Purpose

The Housing Services Manager is responsible for strategic and operational management of high-quality tenancy and housing management services across Oaklee’s housing portfolio. They will ensure that services are tenant-focused, compliant with statutory and regulatory requirements, and aligned with Oaklee’s mission to change people's lives by providing them with secure and stable homes which enable them to live, thrive and prosper.

The role will oversee the delivery of tenancy management services to all residents, new business, voids and allocations, income management, resident engagement, anti-social behaviour, estate management, sheltered and supported housing, safeguarding, and customer services, while ensuring compliance with the regulatory and statutory framework in Ireland.

A key element of the role is leading, managing, and developing a high-performing Housing Services team through effective performance management, coaching, workforce planning, and continuous improvement.

Key Responsibilities:

Leadership and Management

· Provide strong leadership, direction, and operational management to the Housing Services team.

· Promote a positive, inclusive, and high-performing workplace culture.

· Lead, motivate, coach, and develop staff to achieve high levels of performance and professional growth.

· Oversee team performance through regular supervision, objective setting, performance reviews, and continuous feedback.

· Ensure appropriate staffing levels, workforce planning, succession planning, and effective resource allocation.

· Promote accountability, continuous improvement, and a culture of excellence across the team.

· Work collaboratively with colleagues across all Oaklee functions to drive change and improvements.

· Participate in leadership development programmes and undertake continuous professional development in housing and customer services.

· Support the work of the Head of Housing and Customer Services, deputising in their absence, as well as participating in SLT, Committee and external meetings as required.

Housing and Tenancy Management

· Lead the delivery of comprehensive tenancy management services throughout the organisation’s portfolio.

· Ensure tenancy management practices comply with relevant legislation, organisational policies and procedures, and regulatory requirements.

· Develop and implement policies, procedures, and service standards relating to tenancy management.

· Ensure effective management of:

o New business schemes

o Voids & Allocations

o Income recovery

o Tenancy sustainment

o Resident engagement

o Estate management

o Anti-social behaviour

· Monitor tenancy performance, arrears trends, void turnaround, resident satisfaction, service quality, etc.

· Ensure residents receive a responsive, professional, and person-centered housing management service.

· Promote sustainable tenancies through proactive intervention and partnership working.

Care & Support and Sheltered Housing

· Oversee the operational delivery of Care & Support services and Sheltered Housing schemes.

· Ensure services are delivered in accordance with organisational objectives, funding requirements, regulatory standards, and best practice.

· Work collaboratively with support providers, healthcare professionals, statutory agencies, and community organisations to ensure residents receive coordinated, person-centered services.

· Monitor service quality, outcomes, safeguarding, and resident wellbeing.

· Ensure vulnerable residents are supported to live independently while maintaining dignity, choice, and independence.

· Lead service development initiatives to improve quality, accessibility, and resident outcomes.

Resident Services and Customer Experience

· Champion a culture of excellent customer service across the Housing Services team.

· Support the development of resident engagement and participation initiatives that encourage meaningful involvement in service design and improvement.

· Ensure complaints, compliments, and feedback are managed effectively, using learning to improve service delivery.

· Promote equality, diversity, inclusion, and accessibility in all aspects of housing service delivery.

Safeguarding and Tenant Support

· Promote a person-centered approach to supporting vulnerable tenants.

· Ensure safeguarding concerns are identified, reported, and managed in accordance with organisational policies and statutory guidance.

· Develop effective partnerships with health, social care, and support providers to assist tenants in maintaining their tenancies.

Governance, Compliance and Risk

Ensure compliance with:

o Residential Tenancies legislation

o Approved Housing Body Regulatory Authority (AHBRA) standards

o Housing regulations and guidance

o Health and Safety legislation

o Safeguarding requirements

o GDPR and Data Protection legislation

o Internal governance and policies

· Ensure robust risk management practices are implemented through Housing Services.

· Support internal and external audits and regulatory inspections.

· Maintain accurate records and reporting systems.

Performance and Service Improvement

· Analyse service data and produce regular performance reports for senior management.

· Use data and tenant feedback to drive continuous service improvement.

· Lead projects that improve operational efficiency and customer outcomes.

· Contribute to organisational strategic planning and business objectives.

· Identify opportunities for service innovation and continuous improvement.

· Lead cross-functional projects that improve resident services and operational efficiency.

Financial Management

· Manage Housing Services budgets effectively.

· Monitor expenditure and ensure value for money.

· Contribute to annual budget planning and forecasting.

· Ensure efficient use of organisational resources.

Partnership Working

Develop and maintain positive working relationships with:

Local Authorities
The Department of Housing, Local Government and Heritage
Community and voluntary organisations
Health and social care providers
Contractors and service providers
Resident representative groups
Regulatory and funding stakeholders

Person Specification

Essential Qualifications

· Third-level qualification in Housing, Property Management, Social Care, Business Management or a related discipline.

· Relevant professional qualification or equivalent experience.

Essential Experience

· 5 years’ Housing Management experience within social housing, local authority housing, or an Approved Housing Body.

· 3 years’ management experience within social housing, local authority housing, an Approved Housing Body or related field.

· Experience managing tenancy management services.

· Experience overseeing Care & Support and/or Sheltered Housing services.

· Experience leading and managing multidisciplinary teams.

· Demonstrated success in performance management and developing high-performing teams.

· Experience implementing service improvements and managing operational performance.

· Experience working within a regulated environment.

Essential Knowledge

· Residential Tenancies legislation.

· Approved Housing Body Regulatory Framework.

· Housing management best practice.

· Governance and compliance requirements.

· Safeguarding and vulnerable adult services.

· Performance management methodologies.

· Risk management principles.

· Equality, diversity, and inclusion.

Essential Skills

· Strong leadership and people management skills.

· Excellent communication and interpersonal abilities.

· Strategic thinking with strong operational delivery skills.

· Ability to motivate, influence, and develop teams.

· Strong analytical and problem-solving skills.

· Excellent organisational and project management capabilities.

· Ability to manage competing priorities effectively.

· Strong report writing and presentation skills.

· Financial and budget management skills.

· High level of emotional intelligence and resilience.

· Driving license and use of a car

Core Competencies

Leadership and Strategic Management
Resident Focus
Performance Management
People Development
Service Excellence
Collaboration and Partnership Working
Governance and Compliance
Decision Making
Continuous Improvement
Communication and Influencing
Accountability and Integrity

Equal Opportunities

Oaklee is an equal opportunities employer.

We welcome applications from suitably qualified candidates regardless of gender, civil status, family status, sexual orientation, religion, age, disability, race, or membership of the Traveller community.

What We Offer

In addition to our excellent terms and conditions, we offer a positive and supportive working environment with a strong team culture, good humour, and a genuine commitment to work life balance.

As a growing organisation, Oaklee provides opportunities to shape services, develop professionally and progress your career while working within a collaborative and people focused workplace.

Our benefits include:

· Hybrid working arrangement – two days per week based in the office, supporting work life balance

· Competitive defined salary ranges, with annual discretionary salary reviews

· Generous annual leave entitlement – 28 days per annum plus 2 company days

· Employer pension contribution – defined contributions of up to 7%

· Permanent Health Insurance (income protection)

· Death in service benefit – cover equivalent to three times annual salary

· Employee Assistance Programme – confidential wellbeing and support services

· Mileage allowance – paid at a fixed rate for business travel

Apply Here: HRDuo

Apply Here: HRDuo

Property Surveyor

Asset Management

Reports to: Strategic Asset Manager

Location: Brunell Building, Heuston South Quarter, Dublin 8

Working arrangement: Hybrid, with two days per week in the office

Contract: Permanent, subject to a six-month probationary period

Hours: 37 hours per week, Monday to Friday

Salary: €68,122 – €75,231 - commensurate with experience

About Oaklee Housing

Oaklee Housing is an Approved Housing Body providing homes and services to communities across Ireland. We are committed to providing safe, well-maintained homes and services that respond to residents’ needs. Our values of Agility, Empathy and Ambition guide how we work with residents, colleagues and partners.

About Asset Management and Property Services

Following Oaklee’s deconsolidation from Choice Housing, Asset Management and Property Services has been established as a new function. We are building our in-house technical expertise, developing systems and putting practical solutions in place to support the maintenance, improvement and long-term performance of our homes.

This is an opportunity to help build the function from its foundations. You will contribute to how we work, bring ideas into practice and help establish the standards, processes and working relationships that support effective delivery. Working alongside colleagues across Oaklee, you will have the opportunity to shape a developing service and see the impact of your work on our homes and residents.

We are looking for someone who enjoys building and improving services, takes initiative and works collaboratively to turn plans into practical results.

Role purpose

Reporting to the Strategic Asset Manager, you will provide surveying and technical evidence for planned investment, stock condition assessment and remediation. You will investigate defects, prepare specifications and inspect works, informing investment recommendations and supporting the Planned Investment Manager, who owns the planned works from scoping and procurement through delivery and sign-off.

The Property Surveyor, Planned Investment Manager and Sustainability Officer each report directly to the Strategic Asset Manager. You will agree technical priorities and project inputs with these colleagues, improving asset information and obtaining external specialist input where required.

Our benefits

Hybrid working arrangement – two days per week based in the office, supporting work life balance.
Competitive defined salary ranges, with annual discretionary salary reviews.
Generous annual leave entitlement – 22 days per annum plus 3 discretionary days.
Employer pension contribution – defined contributions of up to 7%.
Permanent Health Insurance (income protection).
Death in service benefit – cover equivalent to three times annual salary.
Employee Assistance Programme – confidential wellbeing and support services.
Mileage allowance – paid at a fixed rate for business travel.
Ongoing professional development, including support towards CIOB, RICS and SCSI pathways.
Career progression opportunities within a growing organisation.

Equal opportunities

Oaklee Housing is an equal opportunities employer. We welcome applications from suitably qualified candidates regardless of gender, civil status, family status, sexual orientation, religion, age, disability, race, or membership of the Traveller community.

Key Responsibilities and Duties

Surveying and technical assessment

Undertake building pathology, stock condition and other technical surveys across residential schemes, including fire-safety observations within demonstrated competence.
Diagnose defects such as dampness, structural movement, material deterioration and ventilation issues. Produce evidence-based reports setting out findings, limitations, risk and recommended action.
Coordinate specialist investigations with the Planned Investment Manager where needed for planned works, providing technical input to consultant briefs and reviewing findings. The Planned Investment Manager owns the appointment and management of consultants for the planned works programme.
Support the Fire Risk Assessment programme overseen by the Senior Compliance and Quality Officer (SCQO), providing survey information and tracking allocated remedial actions. Undertake assessment tasks only within demonstrated competence and the agreed appointment.
Carry out or support intrusive investigations with the Planned Investment Manager and competent specialists, identifying access, safety and professional sign-off requirements before work begins.
Provide condition evidence and repair, refurbishment or replacement options to support investment recommendations developed by the Planned Investment Manager with the Strategic Asset Manager, drawing on surveys, repair history and resident feedback.

Programme and project delivery

Support the Planned Investment Manager with technical briefs, procurement and quality assurance for outsourced surveys and specialist consultancy services relating to planned works.
Deliver agreed surveying and technical tasks from investigation through procurement, works and close-out, supplying clear recommendations and evidence to the Planned Investment Manager as the accountable delivery lead.
Prepare scopes, specifications and technical documentation for planned works, remediation and adaptations. Provide investigations and quality checks for energy upgrades, working with the Sustainability Officer under the Planned Investment Manager’s programme accountability.
Support tender preparation, technical tender analysis, evaluation and contractor queries, providing recommendations to the Planned Investment Manager, who owns procurement and contract delivery.
Monitor project costs, variations and progress with the Planned Investment Manager, centralised administration and Finance, within delegated authority.
Inspect works, check quality and record defects, completion evidence and outstanding actions. Supply technical recommendations for the Planned Investment Manager’s sign-off and obtain specialist verification or certification where required.
Support competent consultants and statutory appointees, providing survey evidence and coordinating technical information within the agreed scope.

Stock condition and asset data

Deliver allocated stock condition surveys using agreed templates, condition ratings, measurement rules and evidence standards; support calibration and independent external validation.
Record condition, urgency, remaining life and confidence in the evidence separately. Explain remaining-life estimates using observed condition, age, maintenance history and relevant professional benchmarks.
Work with centralised administration to maintain accurate asset and component records, photographs, survey limitations and completed-work updates.
Review repair history, component performance, warranties and defects cover to inform technical recommendations and future investment.

Compliance and technical support

Support compliance with the AHBRA Property and Asset Management Standard and Oaklee's relevant policies and procedures.
Apply knowledge of Irish Building Regulations, particularly Part B Fire Safety and Part D Materials and Workmanship, and relevant guidance in surveying and reporting.
Apply working knowledge of the Safety, Health and Welfare at Work Act 2005 and Construction Regulations 2013, as amended, including relevant client and designer duties and the functions of project supervisors. Identify and escalate risks arising from surveys, specifications and works.
Provide technical guidance to colleagues within competence and coordinate with Assigned Certifiers, Design Certifiers, fire engineers and other competent professionals where required.
Provide building pathology advice to Property Services on complex repairs and recurring defects. Supply evidence for the repairs and investment review without delaying urgent protective action or replacing the responsible manager's decision.

Data and reporting

Produce clear technical reports and concise findings for internal teams and senior management.
Contribute to consistent survey templates, workflows and reporting, including proportionate evidence for repair or replacement decisions.
Maintain traceable records for audit and governance, identifying hazards, actions, owners and the evidence needed for closure.

Resident and stakeholder engagement

Explain surveys and proposed works clearly to residents, treating their homes, circumstances and concerns with care.
Coordinate survey visits and access requirements with the Planned Investment Manager, Property Services, centralised administration and Housing. Administration supports appointments and access records; Housing supports resident engagement, access difficulties and tenancy matters.
Support handover and defects inspections with Development and Property Services, providing technical evidence and verified findings while Development retains the developer relationship and contractual defects responsibilities.

Key Skills and Competencies

Essential requirements

Degree in Building Surveying or a closely related technical discipline such as architecture, building engineering or construction, with demonstrable building pathology and residential surveying experience.
Minimum 3 years relevant post-qualification experience, with a clear focus on building pathology, technical surveying and defect investigation in residential buildings.
Experience undertaking Fire Risk Assessments or similar fire safety inspection programmes.
Experience preparing specifications and supporting planned works delivery.
Strong working knowledge of Irish Building Regulations and relevant fire-safety guidance, with working knowledge of construction health and safety legislation and PSDP and PSCS functions.
Strong technical report writing and communication skills.
Ability to work collaboratively within a multidisciplinary team.
Full clean driving licence and willingness to travel nationally.

Desirable requirements

Working towards SCSI or RICS chartership, with a commitment to achieving chartered status.
Experience within an Approved Housing Body or Local Authority context.
Knowledge of ISO 55000 and ISO 19650 standards.
Experience in retrofit and sustainability projects.
Working knowledge of Code of Practice for Fire Safety Assessment of Buildings 2022 and Code of Practice for Fire Safety Defects Remediation 2023.
Proficiency in CAD and diagnostic survey tools.
Basic drone pilot certification A1 A3, or willingness to undertake training.

Apply Here: HRDuo

Planned Investment Manager

Asset Management

Reports to: Strategic Asset Manager

Location: Brunell Building, Heuston South Quarter, Dublin 8

Working arrangement: Hybrid, with two days per week in the office

Contract: Permanent, subject to a six-month probationary period

Hours: 37 hours per week, Monday to Friday

Salary: €85,005 - commensurate with experience

About Oaklee Housing

About Asset Management and Property Services

We are looking for someone who enjoys building and improving services, takes initiative and works collaboratively to turn plans into practical results.

Role purpose

Reporting to the Strategic Asset Manager, you will own planned investment, cyclical works and remediation programmes, with responsibility for approximately €3–4 million of annual expenditure. You will develop investment recommendations with the Strategic Asset Manager and take responsibility for scoping, procurement, project management, delivery and sign-off of the works within delegated authority.

The Planned Investment Manager, Property Surveyor and Sustainability Officer each report directly to the Strategic Asset Manager. You will coordinate their project inputs and those of other teams and external consultants, retaining accountability for the work, budget, quality and completion.

Our benefits

Hybrid working arrangement – two days per week based in the office, supporting work life balance.
Competitive defined salary ranges, with annual discretionary salary reviews.
Generous annual leave entitlement – 25 days per annum plus 3 discretionary days.
Employer pension contribution – defined contributions of up to 7%.
Permanent Health Insurance (income protection).
Death in service benefit – cover equivalent to three times annual salary.
Employee Assistance Programme – confidential wellbeing and support services.
Mileage allowance – paid at a fixed rate for business travel.
Ongoing professional development, including support towards CIOB, RICS and SCSI pathways.
Career progression opportunities within a growing organisation.

Equal opportunities

Key Responsibilities and Duties

Planned and cyclical works programmes

Own planned capital and cyclical works from approved investment priorities through scoping, specification, procurement, project management, delivery, sign-off and final close-out.
Develop evidence-based investment recommendations with the Strategic Asset Manager, using asset data, stock condition surveys, technical investigations, repairs history, other property-condition insights and resident engagement forums. Set out priorities, options, risks, costs and expected benefits.
Identify specialist support needs, define consultant briefs, deliverables, fees and timescales, procure appointments and manage consultants’ performance, costs and outputs throughout delivery.
Provide clear technical advice and programme reporting for the Strategic Asset Manager, Senior Leadership Team and Board.
Lead procurement for works and consultancy services, including scopes, specifications, tender documentation, clarifications, technical and commercial tender analysis, evaluation, award recommendations and contract mobilisation, in line with applicable procurement requirements and Oaklee’s controls.
Project manage the works, controlling programme, contractor performance, quality, risk, changes and variations. Resolve delivery issues and secure decisions beyond delegated authority promptly.
Provide technical input to annual budgets and long-term financial planning, including evidence-based component costs and lifecycle assumptions.
Take responsibility for approximately €3–4 million of annual programme expenditure, controlling approved budgets, commitments, valuations, variations, forecasts and final accounts with Finance and reporting to the Strategic Asset Manager.
Own and sign off all aspects of project delivery within delegated authority, including scope, quality, completion, handover and financial close-out. Secure required inspections, commissioning and specialist certification; resolve defects, manage warranties and evidence closure.

Stock condition and asset intelligence

Coordinate the rolling stock condition survey programme with the Strategic Asset Manager and Property Surveyor, specifying the evidence needed for investment decisions and arranging earlier investigation where risk or data gaps require it.
Agree survey standards, templates, evidence requirements and acceptance criteria with the Strategic Asset Manager and Property Surveyor, applying consistent requirements to internal and external survey outputs.
Work with the Administration Manager to maintain controlled asset records and data quality checks, supporting independent external validation of internal survey outputs.
Validate condition findings and lifecycle assumptions, distinguishing condition, urgency, remaining life and confidence. Coordinate component-library reviews with the Strategic Asset Manager, Sustainability Officer, administration and Finance.
Analyse repair trends with Property Services and jointly review investment referrals with the Sustainability Officer, using Property Surveyor evidence to assess options and reconcile decisions through the weekly review.
Record programme entry, deferrals, approvals and accepted transfers. Technical review must support decisions without delaying urgent action or adding an approval gate to the Property Services Manager's existing delegated authority.

Energy efficiency and sustainability

Integrate Building Energy Rating (BER) improvements and decarbonisation into planned replacement cycles, aligning programmes with the Energy Master Plan, funding requirements and whole-life value.
Work with the Sustainability Officer on scoping and day-to-day management of allocated energy upgrades, with Property Surveyor technical support. Retain accountability for scope, procurement, budgets, project delivery and sign-off across the planned investment programme.

Asset onboarding and defects

Lead technical input to the onboarding of new developments and acquisitions, working with Development and the receiving operational teams.
Review Safety Files, operation and maintenance manuals, drawings, warranties, commissioning records and other handover information for completeness and usability.
Identify technical and compliance gaps, their implications and the evidence needed to support authorised acceptance and occupation decisions.
Coordinate with Development, Compliance, Housing and Property Services to confirm operating requirements, technical actions and readiness for management.
Programme follow-up condition and defects inspections before contractual notification and warranty deadlines. Support Development with technical evidence and verification; Development retains the developer relationship, contractual notices and pursuit of developer obligations.

Compliance and regulatory support

Support compliance with the AHBRA Property and Asset Management Standard and Oaklee's relevant policies and procedures.
Apply knowledge of Irish Building Regulations, particularly Part B Fire Safety and Part D Materials and Workmanship, and relevant guidance to surveys, specifications and remediation.
Apply working knowledge of Building Control Amendment Regulations (BCAR) processes, coordinating external regulated appointments and interpreting professional outputs.
Apply working knowledge of the Safety, Health and Welfare at Work Act 2005 and Construction Regulations 2013, as amended. Support Oaklee's client duties, competent appointments and coordination with designers, PSDP and PSCS within delegated authority.
Manage accepted fire-remediation and major-defect packages, obtaining competent specialist scope and completion evidence. Coordinate with the SCQO, who oversees the Fire Risk Assessment programme and reviews compliance evidence and action closure.
Ensure technical outputs and delivery records support statutory, regulatory, grant and internal governance requirements, with named owners for unresolved matters.
Provide technical advice within competence and secure additional specialist input where required, including where retrofit or capital works affect fire protection.

Data and reporting

Work with centralised administration and Finance to maintain reliable programme, cost and completion records.
Develop clear technical reporting and dashboards showing progress, risks, exceptions, forecasts and actions.
Provide evidence for management, audit and regulatory reporting, distinguishing works completion, technical acceptance, action closure and payment approval.

Resident and stakeholder engagement

Plan resident communication and access strategies for surveys and works with Property Services, centralised administration and Housing, including repeat visits, disruption and individual support needs.
Own resident communication and access planning for planned works. Centralised administration supports appointments and records; Housing supports resident engagement, access difficulties and tenancy matters. Use resident forums to inform priorities and delivery, keeping residents updated and resolving or escalating concerns.

Key Skills and Competencies

Essential requirements

Chartered status with SCSI or RICS, or actively working towards chartership in a relevant built environment discipline such as building surveying, quantity surveying, construction management, architecture, engineering, or equivalent.
Minimum 5 years relevant post qualification experience leading planned works, capital programmes, or multi scheme investment delivery in residential housing.
Strong technical building surveying competence in residential building pathology, defect investigation, and condition based investment planning.
Demonstrable experience leading procurement, including scopes of work, technical specifications, tender documentation, clarifications, technical and commercial tender analysis, evaluation and award recommendations for planned works and consultancy services.
Demonstrable experience defining consultant briefs and managing consultants and contractors through mobilisation, project delivery, quality checks, completion and close-out.
Working knowledge of Irish Building Regulations, relevant guidance and BCAR processes, including coordination of external regulated appointments and interpretation of professional outputs; working knowledge of construction health and safety legislation and PSDP and PSCS functions.
Strong experience owning capital programme budgets, expenditure, forecasts, valuations, variations and final accounts, with responsibility for project delivery and sign-off within delegated authority.
Strong report writing and presentation skills, with the ability to explain technical issues, options and recommendations clearly to a range of stakeholders.
Full clean driving licence and willingness to travel nationally.

Desirable requirements

Experience within an Approved Housing Body or Local Authority context.
Knowledge of ISO 55000 and ISO 19650 standards.
Experience in retrofit and sustainability projects.
Working knowledge of Code of Practice for Fire Safety Assessment of Buildings 2022 and Code of Practice for Fire Safety Defects Remediation 2023.
Proficiency in CAD and diagnostic survey tools.
Basic drone pilot certification A1 A3, or willingness to undertake training.

Apply Here: HRDuo

Apply Here: HRDuo

Job Title: Graduate Surveyor - Development

Department: Development and New Business

Reporting to: Commercial Lead

Location: Brunel Building, Dublin 8 - Hybrid

Salary: Level 3 P1 – P5 (€41,868 - €46,653) Fulltime

Contract: Permanent

Hours: Full-time

About Oaklee

Oaklee is a growing Approved Housing Body with responsibility for over 2,500 homes nationwide. Following deconsolidation from Choice Housing in 2023, the organisation is building internal capacity to support its next phase of growth. Oaklee plans to increase its housing portfolio by 40% by 2026, supported by investment in people, systems and data.

As an agile AHB, Oaklee offers staff opportunities to influence strategy and shape how services are delivered.

Our work is guided by three core values:

Agility – working flexibly across teams, responding quickly to need and acting decisively.
Empathy – being genuine and human, listening openly and striving to do better.
Ambition – focusing on expertise, innovation, continuous improvement and learning from experience.

Equal Opportunities

Key Responsibilities and Duties

Development Programme Support

Assist with the day-to-day administration of housing development and acquisition projects.
Support the maintenance of development trackers, project records and programme information.
Assist in gathering and reviewing project documentation including planning, construction, legal, financial and technical information.
Support project teams in monitoring progress against key milestones.
Participate in project meetings and record actions arising.
Assist with practical completion and handover activities.
Assist with legal/financial closings and drawdowns.

Funding and Development Appraisal

Support the preparation of development appraisals and project evaluations.
Assist with the preparation and submission of funding applications including CALF, CAS and Cost Rental funding programmes.
Maintain funding records and supporting documentation.
Coordinate information requests from local authorities, the Housing Agency and liaise with all other stakeholders.
Support financial monitoring and reporting activities.

Governance and Reporting

Assist in preparing reports, papers and presentations for management and governance approval processes.
Maintain accurate project files and document control systems.
Support the preparation of monthly and quarterly development reports.
Assist with risk management processes and development monitoring activities.
Ensure records are maintained in accordance with Oaklee's governance requirements.
Market Research.

Stakeholder Engagement

Develop positive working relationships with internal and external stakeholders.
Liaise with consultants, developers, contractors and statutory agencies as required.
Support communication between Development, Housing Services, Asset Management, Finance and Compliance teams.
Attend stakeholder meetings and assist with coordination of project information.

Learning and Development

Participate in structured training and professional development opportunities.
Develop an understanding of development funding, regulatory requirements (internal + external) and housing policy.
Gain experience across all stages of the housing development lifecycle.
Work towards becoming a Development Officer through practical experience and mentoring.
Pathway to becoming Chartered through the APC.
Contribute to team projects and continuous improvement initiatives.

Continuous Improvement

Support the review and enhancement of Development Team systems and processes.
Contribute ideas to improve efficiency, reporting and project coordination.
Promote Oaklee's values in all aspects of work.

Key Skills and Competencies

Essential Requirements

A third-level qualification, preferably Level 7/8, in property, construction management, surveying, planning, real estate, architecture, project management, engineering, business or a related discipline.
Recent graduate or up to one year's relevant work placement, internship or professional experience.
Experience using Microsoft Office, particularly Excel, Word and PowerPoint.
Experience working collaboratively within teams through academic, voluntary or employment settings.
Strong communication, interpersonal, organisational and administrative skills.
Good analytical and numerical skills with strong attention to detail.
Ability to manage multiple priorities and deadlines, work independently and as part of a team, and demonstrate a willingness to learn and develop professionally.

Desirable Requirements

Placement or internship experience in housing, property, planning, construction, valuation, finance or project management.
Understanding of the Irish housing sector and the role of Approved Housing Bodies.
Experience using project management or document management systems.
Knowledge of social housing, affordable housing or cost rental programmes.

Apply Here: HRDuo

Careers

At Oaklee, our people are our greatest asset. They form our culture and make us stand apart from our competitors. We have an abundance of talented people across the company, which makes for a high-performing and friendly environment.

Benefits & Culture

Open Roles

Open Roles

Key Responsibilities and Duties

Key Skills and Competencies

Key Responsibilities and Duties

Key Skills and Competencies

Key Responsibilities and Duties

Key Skills and Competencies

About Oaklee

Job Purpose

Key Responsibilities:

Housing and Tenancy Management

Resident Services and Customer Experience

Safeguarding and Tenant Support

Governance, Compliance and Risk

Performance and Service Improvement

Partnership Working

Key Responsibilities and Duties

Key Skills and Competencies

Key Responsibilities and Duties

Key Skills and Competencies

Key Responsibilities and Duties

Key Skills and Competencies

At Oaklee, our people are our greatest asset.
They form our culture and make us stand apart from our competitors. We have an abundance of talented people across the company, which makes for a high-performing and friendly environment.