Due to the on-going COVID – 19 (Corona Virus) crisis and in line with both government and HSE advice we have had to make some temporary changes to the way we carry out our day-to-day business. These changes are necessary in order to keep our tenants, colleagues, contractors, stakeholders as well as our friends and families safe and well. These changes are as follows:
Access to our Office & Hubs
Our head office reception and local hubs are now closed to the public until further notice. If you need assistance, you can still contact us through our Services Centre on 01-4002650 or by email at firstname.lastname@example.org
Delivery of our services
Our team continue to deliver services but with reduced face-to-face contact. All requests received will be assessed by the team in the Services Centre and responded to accordingly. Only urgent and emergency calls are being responded to at the moment, however, in the interests of the health and safety of our residents, we will continue to carry out planned maintenance of gas boilers. We would ask residents to only cancel these appointments if you are in self-isolation or quarantine.
Our contractors will at all times follow best practice principles around personal hygiene and social distancing.
All arranged interviews for new tenants, where possible, will now take place by phone but handover of keys will continue to take place in person.
Payment of your rent
It is important that you continue to pay your rent as usual, however, if you are experiencing financial difficulty as a result of COVID-19 (Corona Virus) then please make contact with your Housing Officer through the Oaklee Services Centre on 01- 4002650 or by email at email@example.com
If you are entitled to the recently announced unemployment benefits, please search Covid 19 pandemic unemployment payment or copy the following address and paste it into your browser: https://www.gov.ie/en/service/be74d3-covid-19-pandemic-unemployment-payment/
Our advice to you:
It is really important at this time that you remain calm and stay informed.
For information in relation to COVID – 19 please visit the HSE website at HSE.ie
And Remember: Practice Social Distancing - Wash Your Hands Often – Stay Safe.