We’re here for our residents. On the this page residents
can find out all they need to know about living in an
Oaklee Home. Pay rent, request repairs, raise a
complaint, find support, helplines and more.
Need to Apply?
Oaklee do not take applications directly, they must be done through local authorities. The housing information page is dedicated to the process and can help guide you.
Your Rent
As an Oaklee resident, you must pay your rent in advance of paying every week, monthly, according to your tenancy conditions.
Talk to us
Oaklee are here for residents. You can contact our Services Centre for all your housing enquiries by phone at:
Helpful Downloads
Addressing Anti-Social Behaviour
Asbestos Guide
Condensation
Heating Controls Guide
Storage Heaters Guide
Resident Handbook
Repairs Handbook
Spring Newsletter 2024
Summer Newsletter 2024
Winter Newsletter 2024
Support
We always recommend to our residents that if they are struggling financially that they contact MABS – Money Advice and Budgeting Service. This free organisation can assist with your current- in-goings and out - goings to help organise your finances. You can contact them on 0818 07 2000 it is completely free, independent, and confidential, they are open Monday to Friday 9am to 5pm. You can also visit their website at www.mabs.ie for more information.
mabs.ieWhat is the Residential Tenancies Board?
The Residential Tenancies Board, also known as the RTB, is a public body set up to support and develop a well-functioning rental housing sector. Our remit extends to the private rental, Approved Housing Body (AHB), and Student Specific Accommodation sectors.
Our role is to regulate the rental sector, provide information and research to inform policy, maintain a national register of tenancies, resolve disputes between tenants and landlords, initiate an investigation into conduct by a landlord, and provide information to the public to ensure tenancies run smoothly and no issues arise.
Registrations
All private residential landlords and Approved Housing Bodies (who are not-for-profit housing providers, often referred to as Housing Associations) and landlords of Student Specific Accommodation must register their tenancies with the RTB.
You can search to see if a tenancy is registered on the RTB website www.rtb.ie, The registration of tenancies enables the RTB to collect important data on the sector. It is also a key part of regulating and supporting the sector and ensuring that landlords and tenants are aware of their rights and responsibilities.
Information on the Dispute Resolution
Since 2004, the RTB replaced the courts in dealing with the majority of disputes between landlords and tenants through our Dispute Resolution Service. This service offers a choice of resolution types to parties – Telephone - Mediation or Adjudication – and the option to appeal through a Tenancy Tribunal.
rtb.ieALONE work with all older people, including those who are lonely, isolated, frail or ill, homeless, living in poverty, or are facing other difficulties. They provide an integrated system of Support Coordination, Practical Supports, Support & Befriending, a variety of Phone Services, Social Prescribing, Housing with Support, and assistive technology.
alone.ieALONE work with all older people, including those who are lonely, isolated, frail or ill, homeless, living in poverty, or are facing other difficulties. They provide an integrated system of Support Coordination, Practical Supports, Support & Befriending, a variety of Phone Services, Social Prescribing, Housing with Support, and assistive technology.
alone.ieThe Irish National Organisation of the Unemployed (INOU) provide welfare rights and back to work information, welfare support and an advocacy service. They will help with applications or appeals to the social welfare office and also deliver back to work training and education programmes. Call the national helpline on 01 856 0088 (Monday to Thursday 9-30am to 5pm and Friday 9-30am to 4pm).
Parentline is a national, confidential helpline that offers parent support, information and guidance on all aspects of being a parent and any parenting issues.
Call the national helpline on 01 873 3500 (Monday to Thursday, 10am - 9pm and Friday 10am - 4pm)
National Advocacy Services is a national advocacy service that works with people with disabilities. A NAS advocate will meet the person looking for support to gather information and assess advocacy issues. They will then advocate on behalf of the person or support the person to self-advocate. Call 0818 07 3000 (10am - 4pm Monday to Friday) or contact by email at info@advocacy.ie
Safe Ireland is a national organisation with 38 regional domestic abuse member services. Contact Safe Ireland or visit their website to get information about your regional domestic abuse service. Many of the services have 24/7 helplines. www.safeireland.ie/get-help/where-to-find-help/
Jobs Ireland is a job search, resources and information service run by the Department of Social Protection. A free service for all jobseekers including people who are currently employed or unemployed. Apply for jobs and access training and other resources. Go to website or contact via the national helpline on 0818 111 112 (Monday to Friday, 9 - 5), email: jobsireland@welfare.ie
The Victim Service Offices are open between 9am and 5pm, Monday to Friday. Go to website for the list of 28 regional office phone numbers and email addresses. https://www.garda.ie/en/victim-services/find-my-local-victim-service-office/
Resident Forum
We believe that it is essential to consider the views of our residents in regards to the services and housing schemes we provide.
