Reporting Repairs During COVID-19
In line with the updated public health measures announced on Saturday March 28th, due to considerations of safety towards both you and our staff, Oaklee Housing are only able to attend emergency repairs. In most cases we will only make the issue safe, rather than carrying out a full repair.
All other repairs work, will stop for the foreseeable future, including any work that may already have an appointment date.
Repairs relating to water supply, electrical and heating issues will only be attended if they are an emergency. https://www.oaklee.ie/tenant-tools/report-a-repair
If we attend an emergency repair
If our repairs staff attend an emergency repair and it is possible to carry out the repair or make at the very least make the reported issue safe, they will ask you to move to a different room while they carry out the necessary work. They will wash their hands when entering and leaving the property and will ensure to at all times maintain the required 2m social distance.
How to contact the repair team
During this period of social distancing and staying at home as government guidance suggests, residents can still contact our repairs team in the normal way by calling the Service Centre on 01 400 2650 or email us at firstname.lastname@example.org
Tenancy and caretaking services during COVID-19
Tenancy-related home visits are cancelled with immediate effect until further notice.
Facilities staff are working to their existing schedules and timetables, but only on a priority basis.
For example, if you live in an apartment block where you receive Facilities Assistant daily, there may be occasions where this service becomes fortnightly, or less – but we will try to only do this in extreme circumstances.
If you have an urgent query You can call us on 01 400 2650 – we're open Monday to Friday, 9am to 5pm. You may not receive an immediate call back and we ask that you wait 48 hours before re-calling to help us prioritise requests.
You can also email us at Services.email@example.com